What is the class cancellation/refund policy? Can I cancel a class once it starts?

Cancellations due to the Recreation Department cancelling programs due to COVID will receive a full or pro-rated refund.

Cancellations after registration has been entered into system:

There will be a 10 day grace period from registration day to cancel a program without a charge.  After that time period there will be no charge to transfer to a different program or cancel a program and put money back on your household account.   However, there will be a $5.00 charge to refund the money to your credit card.

Cancellations after the session starts:

 A prorated percent of the class fee less a $5.00 cancellation fee and any direct program material costs will be refunded unless the program is canceled by the Recreation Department or a physician’s excuse is presented.

No refunds will be issued after the 3rd week of the session or halfway through the class, whichever comes first.

Programs that meet only 1 or 2 times require three business days notification to be eligible for a refund.

Refunds can be credited to your Household account, back to the original credit card or a check will be issued. Refund checks will be issued approximately within thirty days after notification of cancellation.

No refunds for missed classes. No refunds for unused punch cards.


Show All Answers

1. How do I register for a program?
2. How do I reserve a park for a picnic or other gathering?
3. What happens if my child is waitlisted for a class?
4. How do I rent a gym or classroom?
5. I signed up for a class but did not receive a confirmation. How do I know if I am in the class?
6. If my child is already signed up for Session 1 of a class, will they be automatically enrolled in Session 2 of the same class?
7. Can I sign up for more than one session of class at a time?
8. What is the class cancellation/refund policy? Can I cancel a class once it starts?