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JULIE stands for Joint Utility Locating Information for Excavators. The mission of JULIE is to provide Illinois excavators and underground utility facility owners with a continuously improving one-call message processing and damage prevention education service for the safety and protection of underground facilities and the community. JULIE neither owns nor marks any underground utility lines.
Illinois state law requires that anyone planning an outdoor project that requires digging, regardless of the depth or the size of the project, must notify JULIE at least two business days before putting a shovel in the ground. Even if you have notified JULIE for a previous project in the same area, you must notify JULIE again (every project, every time). It’s a free service.
State law requires excavators to white-line the dig site when practical. If the excavation site cannot be clearly and adequately identified through the locate request, JULIE recommends that the excavator designate the route or area to be excavated using white paint, flags, stakes or a combination of these methods prior to contacting JULIE. Black may be used when snow is on the ground.
Please fill out the ComED Claim Form as soon as possible and return to ComEd, following the directions on the form.
There are multiple online and print news resources that serve the Western Springs area. My Suburban Life offers online and print subscriptions. The Doings Western Springs covers suburban news for the Chicago Tribune. The Western Springs Journal is delivered to households bi-weekly. The Patch is an online news source that reports local items of interest. The two regional papers are the Chicago Tribune and the Chicago Sun-Times.
The Burlington Northern Sante Fe (BNSF) railway provides 25 minute express and 36 minute local service to Chicago’s Loop. Learn more and view schedules at: https://metrarail.com/.
Amita Health Adventist Medical Center has hospital facilities in the communities of La Grange and Hinsdale, respectively. Loyola University Medical Center is in nearby Maywood, with local health centers in Burr Ridge and La Grange.
The Village Board of Trustees are your municipal elected officials. You can meet them here.
Use the Directory of Elected Officials at the Cook County website to find the public officials who represent your household.
Public Elementary—District 101 includes three elementary schools: Field Park, Forest Hills, and Laidlaw, and one junior high school, McClure. These schools are within the Village and serve Village residents. District 106, LaGrange Highlands, is a combined elementary and junior high campus, LaGrange Highlands School, lies immediately adjacent to the community and serves some of the Village residents. Public High School—District 204, Lyons Township High School District, has two campuses. South Campus is located in the Village and serves the freshman and sophomore classes. North Campus serves the juniors and seniors and is located in nearby LaGrange.
Private—St. John of the Cross Roman Catholic is the only private school located within the community. It serves students from the Village and surrounding areas.
Information about the Tri-State Tollway (I-294) expansion project can be found at: https://wsprings.com/294
The Village limits the use of heavy construction and lawn maintenance equipment during the overnight and early morning hours. Snow blowers are not restricted.
Heavy construction equipment, including bulldozers, jackhammers, pile drivers, cement mixers, tractors, and other power equipment, may not be used on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Otherwise, hours of use are:
Monday - Friday: 7:30 am to 8 pm
Saturday: 9 am to 5 pm
Sunday: noon to 4 pm
Lawn maintenance equipment may be used:
Saturday: 9 am to 5 pm
Sunday: noon to 4 pm
If there is a noise violation in your neighborhood, please call the Police non-emergency number at (708) 246-8540
The Building Permit Guide is a useful guide to find out if you need a permit, where to get your permit, how long the process takes, what inspections are required and when to request an inspection.
For safe digging in Illinois, call JULIE, Inc. at 811 or (800) 892-0123 or 811.
No, the Village does not have transfer stamps.
A plat of survey is typically provided to the buyer at the real estate closing. If you do not have a plat of survey you may want to check with your attorney. Numerous companies in the Chicagoland area provide survey services and can be found online.
To help police, fire and other public service officials to quickly locate homes, especially in an emergency, the Village asks owners to prominently display house numbers—either directly above or on the side of the front door. The numbers should be at least three inches in height and easily visible from the street.
In Cook County, the due date for the first installment property taxes is always the first business day in March. The second installment due date may vary. For complete details, visit the website for the Cook County Treasurer’s Office.
Residents owning a dog or cat must register the animal within 10 days of acquiring the pet. The fee is $10, paid annually by May 1st of each year. No penalty fee is assessed for late renewal of pet licenses. To obtain a license, owners must show proof of a current rabies vaccination. The license may be purchased online or print the form and return it with payment to Village Hall, 740 Hillgrove, Western Springs, Il 60558. Bicycles can be registered with the Village for a one-time fee of $1. Bicycle licenses can be obtained at the Western Springs Police Department or at Village Hall.
New residents shall register vehicles within 30 days of moving to Western Springs. Vehicle stickers are also required for trucks and motorcycles. The sticker expires on April 30. Renewal notices are mailed each year in March. If you are moving in from another town with a valid vehicle sticker, it is not necessary to purchase a new sticker until the valid sticker expires. Stickers may be purchased online or you can print the form and return with payment to Village Hall, 740 Hillgrove, Western Springs, IL 60558. Go to the vehicle sticker information page on the Village website for more information.
Commuter parking information is available on the Village website.
There is always a waiting list for a commuter parking space permit, and you may call (708) 246-1800, Ext. 100,or email, to have your name placed on the list. There are also first-come-first-served all-day metered parking spots as well as 2 and 4 hour non-metered spots in the area.
On weekends and holidays, commuters may park in the metered area for no charge, and in the permit area without a permit. No overnight parking is allowed.
The $5 charge on your water bill - applied six times a year - helps offset costs for fall leaf collection services provided by the Village, and for household spring clean-up day, provided by LRS. Check the Village ’meeting & events’ calendar for this year’s scheduled household spring clean-up date, usually in May/June.
The Western Springs Fire Department relies heavily upon paid-on-call personnel, who provide this vital service to our community. Potential candidates who are interested in becoming a Western Springs paid on call firefighter, will have to successfully complete an oral interview, background check, and a medical physical. When the candidate successfully completes the phases of the application, they will attend a fire academy for six months. The fire academy will be held at the Western Springs Fire Department. No experience is required to join us. An orientation meeting will be held at FD headquarters 4353 Wolf Road on August 28, 2018 at 7:30p.m. Interested candidates can find an application here: Job Application
• Be energetic, committed and physically fit
• At least 18 years old
• Must live in or within a mile of the border of Western Springs
For CPR classes, call FF Paula Tomczyk at 708-246-1800 ext. 173, or email firstname.lastname@example.org
Child Safety Seat Checks are free to residents only. Western Springs Police Department does car seat checks that take place once monthly. Call Officer Niezgoda or Officer Hull at 708-246-8540 to schedule an appointment.
Please refer to the website, Safe Needle Disposal for details on where to drop off your sharps and sharps containers.
To properly dispose of your fire extinguishers, smoke detectors, and other hazards waste please reference the websites Keep Northern Illinois Beautiful or the City of Naperville website.
To book a birthday party, a fire engine for block parties or station tours contact Captain Chuck Lichtenauer at 708-246 1800 ext. 306, or email Captain Lichtenauer at email@example.com
If you need information about the ambulance billing service you can contact Lt. Fred Lesch at 708-246- 1800 ext. 181, or call our ambulance billing service, Andres Medical Billing at 800-244-2345
On the back of your smoke detector and CO detector there should be an expiration date or a manufactured date. Companies suggest changing the detectors every 7 to 10 years. During those years the companies suggest to change your battery every 6 months. Be sure to test your detector system once a month to make sure things are working properly. The US Fire Administration provides more information about how to maintain your smoke detector: https://www.usfa.fema.gov/prevention/outreach/smoke_alarms.html
To request a fire or EMS report go to the village website at www,wsprings.com. Then look for the “How Do I” tab. Click on “Submit” category, then click on “FOIA/Public Records Report”.
The Village is currently holding public meetings using Zoom Webinar. Dates and times of public meetings can be found on the Village Events Calendar. A link to each public meeting will be added to the website at least two (2) hours before the meeting takes place.
If you plan to attend a meeting, it is recommended that you install the Zoom app (available for Windows, Mac, IOS and android) prior to the meeting. This does not require users to have a Zoom account, and is free of charge. Public comment will still be allowed during the public comment portion of the meeting, using the “raise hand” function in the app. A phone number will also be provided for those who would like to listen to the meeting, with no video.
Village Board of Trustee meetings are still being recorded and published to the Agenda & Minutes Center page of the website, and Facebook page, as usual.
To learn more about public meetings, click on the "Government" tab on the top of the Village homepage, and select "Public Meeting Notice".
Information about the Tollway expansion project can be found here.
It is necessary for the Village to be aware of the date, time and location of a block party in order to provide for the safety of the attendees, as well as contingency plans, if an emergency arises in which the street on which the party is held would be ordinarily used for access. Current Village policy requires that any block desiring to hold a block party obtain a permit not less than one week in advance of the event. The permit is granted simply by filling out the block party Consent Form and paying the $50 deposit. The form is available at the Village Hall or online here. Print the Consent Form, get it filled out by your neighbors and return it to the Public Works Department. The Public Works Department will process the permit, notifying the Fire and Police Departments of the scheduled event. The $50 deposit is required for the orange cones and will be returned when the cones are picked up by the Public Works Department. On Friday afternoon preceding the weekend event, the Public Works Department will deliver the necessary orange barricade cones to a designated person for use during the block party. The cones will be picked up by the Public Works Department on Monday morning following the event. Any further concerns should be directed to 708-246-1800, Ext. 200.
The Municipal Services website details upcoming roadway construction projects, including the 2019 Roadway Resurfacing Program. You can also access weekly construction updates to stay up to date on current project timelines, at www.wsprings.com/roads .
Western Springs Village Hall’s address is 740 Hillgrove Avenue, Western Springs, IL 60558 and the telephone number is (708) 246-1800. Village Hall is open Monday-Friday from 8:30 to 5:00. Village Hall also observes different operating hours from the week prior to Memorial Day to Labor Day. Those hours are Monday-Thursday 7:30-5:00 and Friday 7:30 to noon.
The Styrofoam recycling program takes place the first Saturday of each month from 9 am - 12 noon in the Recreation Center parking lot. See the Village calendar for more information. This is intended as a residential program, and not commercial.
Residents can also recycle Styrofoam at Dart Container Corporation.
For information about voting in Illinois, visit the Illinois State Board of Elections website.
Register to vote directly online, and request a ballot by mail or online. You can also check your current registration status online
Questions? Contact the Illinois State Board of Elections at 312-814-6440.
Go to: www.wsprings.com/5G for resources and information about 5G.
Beginning on January 1, 2020, Lakeshore Recycling Services (LRS) is the Village's new refuse/recycling collector. Learn more about the change to LRS, including information about single stream recycling, how to place your carts at the curb, and more at: https://wsprings.com/127/Recycling-Refuse-Yard-Waste
Each year on a Saturday in May or June, the Village hosts a Household Clean-up day, with services provided by LRS, allowing residents to dispose of household items including clothing, draperies, books, furniture, scrap metal, and appliances (household garbage, electronics, landscape waste, liquids, tires, batteries, medical waste, and construction and demolition debris are not eligible). No registration is required for this service. All items for disposal must be on the curb by 7 am the morning of collection day. Please check the Village calendar for the exact date of household clean-up.
Each year the Village partners with SCARCE to provide the opportunity to compost pumpkins after Halloween. Check the Village events calendar for a date in early November for this event. Don’t trash it, smash it!
The Pumpkin Smash is an annual community effort to divert pumpkins from landfills by providing locations for residents to drop off Jack-o-lanterns to be composted.*
Only pumpkins themselves can be composted. No plastic or metal of any kind. Pumpkins must be contaminant-free, which means no candles, stickers, googly eyes, plastic ears, or other non-biodegradable material. Acrylic paint is acceptable, but no oil-based paint or permanent marker is allowed.
*Pumpkins should not be disposed of in the regular garbage, or set out at the curb with leaves, as they can damage the equipment used to mulch the leaves. Residents are encouraged to attend the pumpkin composting event, or to put pumpkins out as organic material in a brown craft bag (with a blue LRS sticker) for collection.
Dead animals on Village streets, sidewalks or parkways will be picked up by the Public Works Department. If an animal is located on Ogden Avenue, 55th Street or 47th street, residents must call IDOT at 217-782-2937. If an animal is located on Wolf Road, residents must call the Cook County Highway Department at 708-448-8006. For assistance in the collection of a dead animal from a Village street, sidewalk or parkway, please use Report a Concern. The Village does not collect or destroy wild animals.
The Village only picks up branches following a severe storm. Fallen branches should be moved to the curb no later than 48 hours following a storm. If branches have not been picked up residents should follow up with the Public Works Department no later than one week following a storm event. If branches are moved to the curb as a result of a snow storm, residents should contact the Public Works Department as soon as possible to notify the location of the branches. All regular tree trimmings must be disposed of through the yard waste program. Learn more by reading the LRS guide here.
Project NEAT celebrates more than three decades of community service in which community groups and families join together to clean litter and debris from public parks in the Village. All are invited to bring rakes, brooms, and gloves to assist with clean up. Groups are encouraged to pre-register so work sites can be arranged. NEAT Day is an annual spring event, check the Village calendar for the specific date.
For more information contact the Western Springs Park District.
When snow begins, residents should make every effort to remove parked cars from streets. Clear streets allow Village staff to salt, and later plow when snow accumulates beyond two inches. It is illegal to park on any street for 12 hours after a snowfall two or more inches.
LRS will collect empty or dried out cans of latex paint, curbside. Kitty litter or sand are great ways to dry out the paint, prior to can disposal. An open top cardboard box is recommended for curbside pickup, so that the driver is aware of the materials, with 1 sticker per can required.
Any active paint is best be donated to a local school, recreation center, or art department. Local hardware stores may also accept paint can drop-offs, for a small fee.
For more information go to: http://wsprings.com/127/Recycling-Refuse-Yard-Waste.
Parking with left wheel to the curb is not permitted. No parking on the street between 3 am and 6 am, except with special approval from Law Enforcement Services. Please register online at: http://wsprings.com/520/Frontline-PSS or call (708) 246-8540 for permission to park on the street overnight. No street parking when snowfall exceeds two inches
The Village limits the use of heavy construction and lawn maintenance equipment during the overnight and early morning hours. Snow blowers are not restricted. Heavy construction equipment, including bulldozers, jackhammers, pile drivers, cement mixers, tractors, and other power equipment, may be used: Monday through Friday, 7:30 a.m. to 8 p.m. Saturday, 9 a.m. to 5 p.m. Sunday, noon to 4 p.m. Construction equipment may not be used on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. The Community Development Department addresses construction noise violations.
Lawn maintenance equipment may be used: Monday through Friday, 7:30 a.m. to 8 p.m. Saturday, 9 a.m. to 5 p.m. Sunday, noon to 4 p.m. If there is a noise violation in your neighborhood, please call the Police nonemergency number at (708) 246-8540.
Secretary of State's Office
Village Code states that it shall be unlawful for any person to willfully make, continue, or cause to be made or continue any excessive, unnecessary, or unusually loud noise which disturbs the peace and quiet of any neighborhood, or which causes discomfort or annoyance to any reasonable person of normal sensitiveness residing within the corporate limits of the Village. (Ord. 95-1950, 9-25-1995)
Residents can report excessive noise violations by calling the Police non-emergency number at (708) 246-8540.
If you wish to prevent door-to-door solicitors from disturbing you at home, a NO SOLICITING ALLOWED decal is available for display on your door or other easily seen location. The decal can be obtained at the Village Hall.
The Village removes leaves from residential streets beginning in mid-October, through the end of November. Leaf removal begins as early as 7:00 am and may continue into the evening. In early October, an informational postcard will be mailed to residents explaining the leaf removal program and schedule. Residents may also receive information on the program by by clicking on the “Stay Informed” icon on the Village website and registering to receive New Flashes.
Only leaves should be raked into the gutter. Other landscaping materials such as plants, grass, branches or pumpkins should not be raked into the street. Residents parking on residential streets should exercise caution during this time as hot automobiles can easily ignite large piles of leaves. Residents on Wolf Road only should rake leaves into a single pile on the parkway for collection and not into the street.
During the removal process, residents can call the Leaf Hotline, 708-246-1800, ext. 305, for daily schedule updates.
When snow begins, residents should make every effort to remove parked cars from streets. Clear streets allow Village staff to salt, and later plow when snow accumulates beyond two inches. It is illegal to park on any street for 12 hours after a snowfall of two or more inches.
Update, May 5, 2021: do to the volume of orders submitted via the online form, the 2021 mulch programi is now closed.
Public Works is scheduling delivery based on the order of form submission, until supply runs out. Thank you for your patience.
The Municipal Services Department generally has garden mulch available to residents in the spring.
Residents can request a delivery of approximately 3 yards by completing the online request form. Deliveries will be scheduled as staffing and weather permits.
Self-serve mulch pick-up at the Public Works yard has been suspended for 2021, due to the danger posed by Tollway construction in the area.
Questions can be directed to Municipal Services at 708-246-1800, ext. 200.
The Village recognizes the community solidarity that is demonstrated by placing memorial ribbons on parkway and private trees. There is some concern, however, about the potential health impact on the trees - particularly when the use of materials like plastic can contribute to the formation of mold, mildew or trunk rot. Therefore, the Village is outlining a simple set of guidelines for residents wishing to place memorial decorations on parkway trees:
It is necessary for the Village to be aware of the date, time and location of a block party in order to provide for the safety of the attendees, as well as contingency plans, if an emergency arises in which the street on which the party is held would be ordinarily used for access. Current Village policy requires that any block desiring to hold a block party obtain a permit not less than one week in advance of the event. The permit is granted simply by filling out the block party Consent Form and paying the $50 deposit. The form is available at the Village Hall or online here. Print the Consent Form, get it filled out by your neighbors and return it to the Public Works Division. The Public Works Division will process the permit, notifying the Fire and Police Departments of the scheduled event. The $50 deposit is required for the orange cones and will be returned when the cones are picked up by the Public Works Division. On Friday afternoon preceding the weekend event, the Public Works Division will deliver the necessary orange barricade cones to a designated person for use during the block party. The cones will be picked up by the Public Works Division on Monday morning following the event. Any further concerns should be directed to 708-246-1800, Ext. 200.
The Village only picks up branches following a severe storm. Fallen branches should be moved to the curb no later than 48 hours following a storm. If branches have not been picked up residents should follow up with the Public Works Division no later than one week following a storm event.
If branches are moved to the curb as a result of a snow storm, residents should contact the Public Works Division as soon as possible to notify the location of the branches. All regular tree trimmings must be disposed of through the yard waste program. Learn more by referencing LRS guide here.
Please ensure that brush conforms to the following requirements to assist the Village’s Public Works Division in their cleanup efforts:
If a home is experiencing a sewer backup into the basement, the Public Works Division will respond by checking the main sewer line for any blockages or problems. If the main sewer line is free of blockages, then the department will recommend the homeowner contact a licensed plumber to investigate the backup in the property sewer connection. During business hours (M-F/8:30 a.m. to 5 p.m.), please contact Public Works at (708) 246-1800 x 200. After business hours, call the non-emergency number for the Police Department at (708) 246-8540.
Both the Village of Western Springs and ComEd repair the street lights in the Village. The street lights repaired by the Village include the lights in the downtown business district and the neighborhoods of Springdale, Fairview Estates, and Commonwealth. For lights maintained by the Village, please report the burned-out light to Public Works at (708) 246-1800, ext. 200 or through our online request system.
The remainder of the Village is maintained by ComEd. When a street light maintained by ComEd is burned out, a request for repair needs to be sent to ComEd. This can be done using online. It is not necessary to contact the Village to report a burned-out ComEd street light.
The tree replacement program allows residents to replace parkway trees and share the cost with the Village. A parkway tree replacement form needs to be completed and submitted in early February to ensure an April planting. Residents are prohibited from planting their own tree in the parkway. Permission is needed for the specific location, spacing and species. Learn more at: http://wsprings.com/192/Forestry
Please call (708) 246-1800, Ext. 200 or email firstname.lastname@example.org to be placed on the tree replacement list.
The Public Works Division is available to repair water main breaks 24 hours a day, seven days a week. If you know of a possible water main break during business hours (M-F/8:30 a.m. to 5 p.m.), please contact Public Works at (708) 246-1800 x 200. After business hours, call the non-emergency number for the Police Department at (708) 246-8540.
The Village will replace an existing sidewalk square with a vertical displacement trip hazard of 1 1/4" or more at no cost to the resident. Cracked sidewalks that do not meet the trip hazard requirement can be replaced with the resident paying 60% of the Village's contractor's price. If you are interested in replacement of an existing sidewalk square, please contact the Public Works Division at (708) 246-1800, Ext. 200. Replacement is done in the summer and requests made after commencement of work will be placed on the list for replacement the next season
Curb and gutter will only be replaced if it is determined to impede the flow of storm water and if funds are available for replacement.
Parkway trees greater than 7 inches in diameter are trimmed of dead, dying, diseased, interfering, objectionable and weak branches, every five years by a contractor hired by the Village. Smaller trees are regularly trimmed by Village crews of branches that are identified as hazards of 4" or greater in diameter. Residents may request permission from the Public Works Division to hire a certified arborist or forester to trim a tree in front of their home. Qualifications and contractor information must be submitted to the Public Works Division for review and permission must be granted in writing by the Public Works Division if any private trimming is to be allowed. To submit a request to have the Village Forester inspect a tree, please use the online form or contact (708) 246-1800, Ext. 200.
The Village does not oversee ComED's vegetation management practices and ComED has discretion to manage vegetation in and around utility easements near its systems.
ComED is required to notify affected customers and property owners with (i) a statement of the vegetation management activities planned, (ii) the address of a website and a toll free telephone number at which a written disclosure of all dispute resolution opportunities and processes, rights, and remedies provided by the electric public utility may be obtained, (iii) a statement that the customer and the property owner may appeal the planned vegetation management activities through the electric public utility and the Illinois Commerce Commission, (iv) a toll-free telephone number through which communication may be had with a representative of the electric public utility regarding the vegetation management activities, and (v) the telephone number of the Consumer Affairs Officer of the Illinois Commerce Commission. The notice also stated that circuit maps or common addresses of the area to be affected by the vegetation management activities are on file with the local municipal or county office.
Notices for tree trimming and other management practices from ComED will be posted on the Village's website as they become available. Questions pertaining to ComED's tree trimming practices should be directed to ComED at 1-800-334-7661 or at the link below. ComED's Right Tree, Right Place Program
The tree replacement program allows residents to replace parkway trees and share the cost with the Village. A parkway tree replacement form needs to be completed and submitted in February to ensure an April planting. Residents are prohibited from planting their own tree in the parkway. Permission is needed for the specific location, spacing and species. Learn more at: http://wsprings.com/192/Forestry . Please call (708) 246-1800, Ext. 200 or email email@example.com to be placed on the tree replacement list.
Police Department staff will check homes while residents are on an extended trip. Learn more about the Vacation Watch Program here
The Police Department will take fingerprints for job applications, a professional license or for immigration purposes for both residents and non-residents of Western Springs or for people who are being fingerprinted because of a business or profession located in Western Springs. Fingerprinting is done on a walk in basis Monday through Friday during regular business hours and a nominal fee may apply. Applicants must provide their own fingerprint cards. For fingerprinting further information, contact the department at 708-246-8540.
You can register online, mail in the registration form with a check to 1500 Walker, Western Springs, IL 60558.
The Recreation Office is open Monday-Friday, 8:30 am – 4:30 pm. (The office is closed to the public during the COVID-19 pandemic) Any registrations submitted after hours will be processed on the next business day and a receipt will be sent via email.
During the COVID-19 pandemic, open gym has been cancelled. The Recreation Center gym is available for open gym during regular business hours if not being used by the Recreation Dept. or privately rented. You may also call the Recreation Dept. for open gym times (708-246-9070 x424). Participants must be 10 years or older and sign in at the front desk. Western Springs youth residents (8th grade or younger) are free (under 10 must be accompanied by an adult). High school age and older, residents and non-residents, must show a valid I.D., sign in at the front desk, and pay $5.00 per visit. Discounted Punch Cards are available for $20.00 for 10 uses. There may be a one hour time limit if others are waiting.
During the COVID-19 pandemic, rentals are not available. First call our office at (708) 246-9070 to check availability. Generally, our gyms and classrooms are available for private rental when not being used by Recreation programs. Once a Rental Request Form and Disclaimer are submitted, along with full payment, your reservation will be entered into our computer. Thereafter, if you cancel your reservation, you will be charged a $10 cancellation fee. For general fee information, please call the Recreation office or see the Rental Request Form.
The Recreation Department sends an email receipt for all registrations. If we do not have an email address on file, we will mail your receipt. If you do not receive an email receipt from us, check your email spam folder or call the Recreation office, 708-246-9070, to verify your registration and your correct email address. You may also check your past registrations by signing in to your online account
The details of our cancellation and class transfer policy are listed at the beginning of each brochure. In general, a $5.00 service fee will be charged per family member for class cancellations beginning the first day of registration until 4:00 p.m. the Friday before the start of a session. After that Friday, a prorated percent of the class fee, less a $5.00 service fee and any direct program material costs, will be refunded thereafter. The $5.00 service fee will be waived if a physician’s excuse is submitted. Programs that only meet 1 or 2 times require two business days’ notification. In order to avoid a proration charge, a cancellation for a weekend class must be made before 4:30 p.m. the Friday before the class meets. Refunds are credited back to the original payment method (credit card or check). No refunds can be given for missed classes, after registration or trip deadlines or for unused punch cards. No refunds will be issued after the 3rd week of the session or halfway through the class, whichever comes first. If you cancel a class on the day the class starts or meets, you will be charged the prorated fee for that day, as well as the fees for any previous days, in addition to the $5.00 cancellation fee.